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FAQ

Orders and Stock Availability

I have placed an order, when will I receive it?

We aim for all orders to be delivered within one week of order placement. Orders will be despatched within 3 working days of receiving the order, and delivery is 1-2 working days.

Can I amend my order?

Please email thehockeystore@specialistsports.com with the details. Please do this within an hour of ordering or it may be too late to amend.

Can I cancel my order?

Please email thehockeystore@specialistsports.com with the details. Please do this within an hour of ordering or it may be too late to cancel your order.

I have a query about my order, who can I contact?

Please email thehockeystore@specialistsports.com

The size I want isn’t available

Please email thehockeystore@specialistsports.com with your request. All ‘Special Offer’ items are only available in the sizes and quantities remaining on the website.

How long till I receive my order from order placement?

We aim for all orders to be delivered within one week of order placement. Orders will be despatched within 3 working days of receiving the order, and delivery is 1-2 working days.

I need to change shipping address

Please email thehockeystore@specialistsports.com with the details. Please do this within an hour of ordering or it may be too late to amend the address.

How can I find out more information about a product?

Please email thehockeystore@specialistsports.com with your query.

Delivery

How do I track my order?

Please email thehockeystore@specialistsports.com with your order information – note we aim to despatch all orders within 3 working days of order placement.

How long does delivery take?

We aim for all orders to be delivered within one week of order placement. Orders will be despatched within 3 working days of receiving the order, and delivery is 1-2 working days.

How much does delivery cost?

Delivery costs £6 to UK mainland addresses.

Do you send to other countries?

Please email thehockeystore@specialistsports.com if you wish to have a product sent to another country.

My order is missing

Please email thehockeystore@specialistsports.com with your order information and we will investigate this for you.

Returns & Exchanges

How do I exchange sizes?

Please email thehockeystore@specialistsports.com with the details.

How do I return a product?

We offer free returns within 30 days of receipt. Please email thehockeystore@specialistsports.com for details.

The product I received is faulty

Please email thehockeystore@specialistsports.com with the details.

Items are missing from my order

Please email thehockeystore@specialistsports.com with the details.

I received the wrong items

Please email thehockeystore@specialistsports.com with the details.